|Emergency Telephone Number
||This is the emergency number for police, ambulance, fire brigade, coastguard, cliff rescue, mountain rescue, cave rescue, etc. Note the important word ‘EMERGENCY’. This number should be used only when urgent attendance by the emergency services is required – for example someone is seriously ill or injured, or a crime is in progress.
Calls are free, and 999 can be dialled from a locked mobile phone.
|Another Emergency Telephone Number
||This operates exactly the same as 999 and directs you to exactly the same emergency call centre. The important thing about 112 is that it will work on a mobile phone anywhere in the world. So on your next foreign holiday, you don’t need to make a note of the emergency number for the country you visit; you just need 112. Incidentally, a EU requirement is that emergency call centres must provide a translations service.
Calls are free and 112 can also be dialled from locked mobile phone.
|Police (non Emergency Number)
||You can use 101 when you want to contact the police, but it’s not an emergency – i.e. an immediate response is not necessary and/or will not be serve any purpose.For example, your car has been stolen, your property has been damaged, your home has been broken into.
A general rule is “if the crime is not currently in progress, use 101.” Yes, we would love an immediate response, but the police have to concentrate their emergency resources on where the criminals are now, not where they were two hours ago.
101 can also be used to give information about a crime committed, or to contact the police with a general enquiry.
Calls are charged at a flat rate of 15 pence per call.
|Non Emergency Medical Number
||This is available nationwide and replaced and expanded on the former NHS Direct service. Use this for illnesses and minor injuries where life isn’t threatened, but you would like some advice on what to do next.
Calls are free.